Please read and understand both our Shop Policies and Terms of Service prior to placing your order. By placing an order on stoneandviolet.com you are acknowledging that you have read and understood the policies and Terms of Service. If you have questions, please do not hesitate to get in touch prior to placing an order. Thank you!
PAYMENT: Payment methods accepted are Visa, Mastercard, Discover, American Express and PayPal (Paypal E-Checks are not accepted). All methods of payment encrypt your confidential information using the Secure Sockets Layer protocol (SSL). All orders are shipped via USPS. Packages usually ship within 3-5 days of order unless production time is specified within the listing. Pennsylvania residents are to pay a 6% sales tax on all orders which will automatically be applied during checkout. If you live within the U.S. and would like shipping insurance on your package, please contact me to set that up at the time you place your order.
SHIPPING: All orders will ship to the address provided as the Shipping Address at the time of placing your order. Please ensure you provide complete, updated and correct address information.
RETURN POLICY: It is important to us that you are happy with your order! If you have questions or concerns of any kind, please contact us directly at email@example.com. Returns must receive a return approval via email. Contact us directly at firstname.lastname@example.org to discuss. Payment refunds will be less the original cost of shipping, unless otherwise discussed and agreed upon. The cost to return the package will be at your expense. It is strongly recommended that you add shipping insurance and tracking on the return package as Stone & Violet cannot be responsible if the package does not arrive or arrives back damaged. Refunds will only be processed once the package arrives back and its contents are in the original condition, in its original packaging. Returns must be initiated within 7 days of receipt of your order.
ITEM RESERVES: Reserves are accepted at the discretion of Stone & Violet. Depending on the value of the piece, a 10% deposit is usually asked to reserve the piece and at that time a payment plan will be discussed and agreed upon. Please be aware that deposits are non-refundable. If the total cost of the piece is under $100 and the final payment is not made within 30 days of the reserve date, Stone & Violet has the right to withdraw the reserve and will refund all payment installments made up to that point, not including the deposit.
INTERNATIONAL ORDERS: International orders are welcome and those packages will ship via USPS First Class International unless they exceed the weight, at which time they will ship via Priority Mail International. If your International order cannot be processed directly through the site, please do not hesitate to get in touch. I would be happy to discuss the weight of your package and cost to ship the package to your location. Please be aware that International packages will NOT be insured. You assume all risks associated with your package being shipped Internationally. Once it leaves our studio, there is little we can do but provide proof of shipment. If you would like your International package insured, please contact me at the time of your order.
*INTERNATIONAL CUSTOMERS PLEASE NOTE: Please verify and confirm your countries Customs fees and regulations before placing an order. International Postal and Customs policies differ from country to country. Please note that we cannot mark customs forms as Gift. The buyer is the sole responsible party for any Customs fees, duties or taxes incurred.
If your order is held at customs due to routine parcel search and your package is held there for any length of time due to your countries regulations, this is not the responsibility of Stone & Violet. In the event that your countries Customs quarantines or disposes of any item within your package, for any reason they see fit within their regulations, this will become the sole responsibility of the buyer. If you do not claim your package(s) from your customs office, and customs returns your package back to Stone & Violet, you will be refunded the cost of your order (not including shipping fees), minus a 10% restocking fee.