Shipping & Return Information

SHIPPING INFORMATION

RETURN POLICY

It is important to me that you are happy with your order! If you have questions or concerns of any kind, please contact us directly at stoneandviolet@gmail.com. 

Returns must receive a return approval via email.

Returns must be initiated within 7 days of receipt of your order.

Contact us directly at stoneandviolet@gmail.com to discuss. Payment refunds will be less the original cost of shipping, unless otherwise discussed and agreed upon. The cost to return the package will be at your expense. It is strongly recommended that you add shipping insurance and tracking on the return package as Stone & Violet cannot be responsible if the package does not arrive or arrives back damaged. Refunds will only be processed once the package arrives back and its contents are in the original condition, in its original packaging. Please do not hesitate to get in touch with any questions. 

DAMAGED ITEMS

If your item was damaged during shipping, you must contact me within 7 days of receipt of your order to report the damage. Please look over your packaging and items at the time of their delivery to ensure there was not damage during shipping. If there is shipping damage, please contact me as soon as possible so that we can rectify the issue.