- All pieces ship direct to you from my studio in Pennsylvania.
Please allow up to one weeks time for your order to leave our studio.
Often times I am able to ship sooner, however there are times when I process large amounts of orders and I might need the extra few days to get your order out on its way to you.
- If you are in need of a rush shipment (birthday gift, travel, etc.) please do not hesitate to get in touch and we can discuss.
- All orders will ship to the address provided as the Shipping Address at the time of placing your order. Please ensure you provide complete, updated and correct address information.
It is important to me that you are happy with your order! If you have questions or concerns of any kind, please contact us directly at firstname.lastname@example.org.
Returns must receive a return approval via email.
Returns must be initiated within 7 days of receipt of your order.
Contact us directly at email@example.com to discuss. Payment refunds will be less the original cost of shipping, unless otherwise discussed and agreed upon. The cost to return the package will be at your expense. It is strongly recommended that you add shipping insurance and tracking on the return package as Stone & Violet cannot be responsible if the package does not arrive or arrives back damaged. Refunds will only be processed once the package arrives back and its contents are in the original condition, in its original packaging. Please do not hesitate to get in touch with any questions.
If your item was damaged during shipping, you must contact me within 7 days of receipt of your order to report the damage. Please look over your packaging and items at the time of their delivery to ensure there was not damage during shipping. If there is shipping damage, please contact me as soon as possible so that we can rectify the issue.