PAYMENT METHODS: Payment methods accepted are Visa, Mastercard, Discover, American Express and PayPal (Paypal E-Checks are not accepted). All methods of payment encrypt your confidential information using the Secure Sockets Layer protocol (SSL).
SALES TAX: Pennsylvania residents are to pay a 6% sales tax on all orders which will automatically be applied during checkout.
ORDER CANCELLATION: If you request order cancellation prior to shipping, please be aware that a 5% cancellation fee will apply, which will be deducted from the amount refunded back to your method of payment.
INTERNATIONAL CUSTOMERS: International orders are welcome and those packages will ship via USPS First Class International unless they exceed the weight, at which time they will ship via Priority Mail International. If your International order cannot be processed directly through the site, please do not hesitate to get in touch. I would be happy to discuss the weight of your package and cost to ship the package to your location. Please be aware that International packages will NOT be insured. You assume all risks associated with your package being shipped Internationally. Once it leaves our studio, there is little we can do but provide proof of shipment. If you would like your International package insured, please contact me at the time of your order.
INTERNATIONAL CUSTOMERS PLEASE NOTE: Please verify and confirm your countries Customs fees and regulations before placing an order. International Postal and Customs policies differ from country to country. Please note that we cannot mark customs forms as Gift. The buyer is the sole responsible party for any Customs fees, duties or taxes incurred.
If your order is held at customs due to routine parcel search and your package is held there for any length of time due to your countries regulations, this is not the responsibility of Stone and Violet, LLC. In the event that your countries Customs quarantines or disposes of any item within your package, for any reason they see fit within their regulations, this will become the sole responsibility of the buyer. If you do not claim your package(s) from your customs office, and customs returns your package back to Stone and Violet, LLC you will be refunded the cost of your order (not including shipping fees), minus a 10% restocking fee.
Please do not hesitate to get in touch with any questions.
Stone and Violet, LLC