Ordering Information

Shipping and Rates: We attempt to make the shipping charges as accurate as possible. We use a weight based system for both domestic and international purchases. USPS has raised the cost of international shipping substantially.  Depending on your location and the contents of your order, it may be possible to have your package ship more cost effectively. If you have a concern about the estimated shipping charge on your order, please do contact us with the items you would like to purchase and your shipping address. If you are within the U.S. and purchasing multiple items, we would be happy to work your items into a flat-rate package when possible. Contact us with your item list and we can work up the shipping charge for you in advance. If you place your order and actual shipping charge is over a $3 difference, the difference will be refunded to you. 

 

Payment: Payment methods accepted are Visa, Mastercard, Discover, American Express and PayPal. All methods of payment encrypt your confidential information using the Secure Sockets Layer protocol (SSL). All orders are shipped via USPS. Packages usually ship within 3 days of order unless production time is specified within the listing. Pennsylvania residents are to pay a 6% sales tax on all orders which will automatically be applied during checkout. If you live within the U.S. and would like shipping insurance on your package, please contact me to set that up at the time you place your order. 

 

International Orders: International orders are welcome and those packages will ship via First Class International. Please be aware that your package will not be insured. You assume all risks associated with your package being shipped Internationally. Once it leaves our studio, there is little we can do but provide proof of shipment. All customs forms will be filled out accurate to the order. If you have any questions on this matter, please do not hesitate to get in touch.

 

Return Policy: It is important to us that you are happy with your order! If you have questions or concerns of any kind, please contact us directly at stoneandviolet@gmail.com to discuss any concerns. Returns will not be accepted without a return approval. Contact us directly at stoneandviolet@gmail.com to discuss. Thank you.