FAQs

HOW MUCH WILL IT COST TO SHIP MY ORDER?  Shipping costs are calculated by the weight of the package and the shipping destination. To determine your shipping costs, please proceed to checkout with all items you would like to purchase in your cart. Once you have entered in your shipping address, you will be able to view shipping costs prior to committing your order.

I HAVE RECEIVED A MESSAGE STATING THAT THERE ARE NO SHIPPING OPTIONS FOR MY ORDER. WHAT GIVES? If you receive a message stating that there are no shipping options (usually this is the case with orders shipping outside of the United States) it is likely due to the weight of your order. Please contact me with your shipping address and I would be happy to provide you with a shipping cost estimate. 

WHEN CAN I EXPECT MY ORDER TO SHIP? Most in-stock items ship within 5 business days (often time sooner). I ask for a one week lead as there are times when I process large amounts of orders and I might need the extra few days to get your order out on its way to you. If you are in need of a rush shipment (birthday gift, travel, etc.) please do not hesitate to get in touch and we can discuss. As soon as your order ships you will receive email notification containing your tracking information. 

IF ITEMS IN MY ORDER SHIP IN MULTIPLE PACKAGES, WILL I BE CHARGE EXTRA? Your order may ship in multiple packages. If you receive multiple tracking numbers, please rest assured that you will not be charged an additional rate for shipping. Your total amount due was paid at the time of your order. 

DO YOU HAVE ANY CURRENT PROMOTIONS? On occasion I will offer discount codes. You may sign up for my newsletter to receive promotions and other Stone & Violet news or you may follow on Instagram, as I often share promotions there as well.